How do I return an item?
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, we will offer you an exchange voucher or refund provided that:
- You return the item within 10 days of purchase;
- The item is in resaleable condition including that:
- It is in its original packaging, including instruction manuals and all accessories;
- It is unworn, unopened, unused and in its original condition;
- Any sew-in labels are still attached; and
- If these requirements are not satisfied Banyan reserves the right not to offer an exchange voucher or refund for change of mind returns.
Goods on which a change of mind return is not available Banyan will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
- Underwear
- Swimwear
- Bedding accessories (for example, mattress and pillow protectors)
- Gift cards
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
Other returns
Banyan will accept product returns and provide you with an exchange voucher, refund or repair where:
The product is faulty or is not of acceptable quality, or The product is not fit for its intended purpose, or The product does not match the sample or our description; and Banyan reserves the right to Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Please contact Banyan team by phone @ 0413038990 or 0402290124 or mail us info@banyan.com.au for more information on returning an item.
Address to send your returns:
6, Drysdale CT
Wheelers Hill
VIC 3150
Thank you.
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